Our client is an international company with head office in the US, is offering comprehensive, end-to-end solutions that enable an enterprise to both establish and defend their brands against multiple online risks. As the leading global provider of brand protection for the enterprise, our client offers solutions that safeguard brands, reputations and revenues from ever-evolving online risks. The company’s exclusive access to data, combined with its real-time prevention, detection and response capabilities, provides a more secure Internet for enterprises as well as their customers.

The Brand/Anti-fraud Client Service Manager (CSM) is responsible for managing outsourced professional and administrative services for their corporate client base. Services include online Brand Protection & Antiphishing/AntiMalware solutions supported by proprietary technology and processes. We are interested in hearing from motivated individuals looking for a challenging experience in a new and growing field.

Job Requirements:

-          Effectively manage full life-cycle of service engagement

-          Create adaptive solutions to address specific client needs

-          Manage client expectations and service requirements

-          Effectively develop and communicate data-driven recommendations

-          Leverage internal and external software tools at expert level

-          Quickly identify and adapt to industry trends and client requirements

-          Some travel required

Qualifications:

-         Strong analytical and communication skills

-         Must be self-motivated, flexible, and adaptable to client & organizational changes

-         Ability to work independently with minimal supervision

-         Detail-oriented, work well under pressure, good management of deadlines

Preferred Job Qualifications:

-          3 - 5+ years of Client Service or equivalent experience

-          Corporate Client Service and/or Consulting experience a plus

-          Knowledge of trademark laws, Internet practices are a plus

-          Fluent in French and/ or Spanish and English

Education:

-          BA/BS

Salary is depending on experience: £25 – 29K

This is a permanent, full-time position starting in London as soon as possible.

If you have excellent proven customer service skills then please send your cv to agi@bilinguarecruitment.com

Please note that only successful candidates will be contacted due to high volume applicants.